Information Technology
  • AMAFH’s Help Desk and Managed IT Services enable our customers to focus on their core business operations while we manage their Information Technology needs. We have excellent capabilities in Network Management, User Management, and Hosting and Backup Services. We help our customers manage their computers and servers against viruses and malware threats, keeping software updated with upgrades and patches.

    Office Productivity Software Support
    AMAFHHA is an authorized reseller of office productivity software like Google G-Suite and Microsoft Office 365. We deploy, configure, and support Google and Microsoft cloud-based applications used for email, document management, calendar, communications, and collaboration.

    Remote Desktop Support
    Our Help Desk team is proficient in providing remote desktop support for hardware and software issues. Our team is highly qualified in device management, viz., desktops, laptops, servers, network-attached storage, printers, mobile devices, etc.

    Application Support
    Our Help Desk engineers support your software applications and perform related troubleshooting. We provide technical support for all your unique software applications and process automation tools.

    Network Monitoring
    Our Help Desk provides network monitoring for our clients with tools like Avast Managed Workplace for network monitoring, patch management, software license updates, etc. Our Help Desk team will keep an eye on all your end-point devices, their behavior, and interaction with your network.

    Our Process

    We follows a three-tier Help Desk service architecture to provide cost-effective and reliable support services:

    Tier I Support (Remote)
    Our Tier I front line Help Desk gets support requests via phone, email, and web. Our engineers use ITIL processes close most of the issues as First Call Resolution.

    Advanced Support Group (Remote)
    Advanced Support Group handles escalations forwarded by the Tier I Team. This Tier II team comprises Microsoft and Cisco certified engineers and works closely with Tier I support to ensure 100% customer satisfaction.

    On-Site Support
    Our Help Desk team can deploy an on-site engineer to the client locations, when needed. We have a team of on-site engineers who have worked for clients like USPTO, DoD, Comcast, AT&T, etc.